Director of People Operations – Remote

We are hiring a full-time Director of People Operations to ensure operational excellence and strengthen our services by supporting, enabling, and optimizing our people operations and team functions.

Does this describe you?

You are a people leader that believes management is an art form. You love helping teams elevate their game and improve results. You love testing management systems to ensure you are building a great culture—not a process for the sake of process. You serve as a model for others: actions and words work in harmony. You lead with kindness, respect, and empathy, while challenging your team to strive for new heights. You care about people individually, but you understand that alignment is a powerful force. You are always learning and pushing yourself to improve. You want to work in a community where others do the same.

Question to ask yourself:

Are you a critical thinker that can facilitate client and team conversations to generate successful business outcomes?

Fundamental Capabilities

10+ years of management experience with at least 4 years in operations
Highly successful at change management
Exceptional listening, facilitation, and conflict-resolution skills both client-facing and within your team
Experience working in a professional services firm
The ability to spot not-so-common problems both for operations and your team before they occur, and to mitigate those problems successfully
Willingness to learn and a desire to receive feedback
Must have a successful track record of coaching managers and directors
Prior involvement in learning and development
Strong analytic skills with an ability to derive insights and communicate those insights both verbally and in writing; prior experience in pitching ideas to C-Suite executives
Professional understanding of inbound marketing
Ability to complete required training courses via online learning
Must be able to work full-time remote within the US from 9 am to 6 pm EST

Benefits

401(k) Benefit with matching to 4%
Medical, Dental, and Vision plan options
Permanently Remote
Generous Paid Time Off
Flexible Fridays

Apply For The Position

team-ironpaper

Your Day-to-Day

Oversee overall people operations; manage a team of Directors, new employee activation timelines, leading the training program, and conducting skill assessments. Provide effective change management including periodic checkpoints to ensure processes and plans continue to be carried out consistently throughout the agency
Play a vital integrator role to improve the agency’s operations. Understand the direction, vision, and mission of the agency, and work with the Directors to align and execute that mission
Step in on escalated client situations as needed
Maintain an agency scorecard with our top metrics.
- Track client happiness
- Track workflows, productivity, and bottlenecks

Conduct interviews and audits to identify weaknesses and opportunities within the agency.
Conduct regular client calls to gauge happiness and collect feedback
Provide recommendations on team assignments and flow of projects to improve client value

Extra credit if:

You have hands-on marketing experience
Experience with assigning workforce resources to client accounts
Understanding of personnel laws and regulations
Understanding of agency legal risks and compliance matters
Have worked in Agile project management

We need someone who is self-motivated, obsessed with learning, and inherently kind.

You must be a hands-on leader with substantial skills in change management and operations.

The ability to communicate effectively and coach leaders are imperative in order to provide effective feedback and impactful insights to elevate the team.

Learning and personal development for this role:

If you are an individual that embodies a passion for continuous learning and personal/professional growth, we are looking for you! Ironpaper's methodologies relate to all aspects of your career with us, so the willingness to grow in a company culture that may be unfamiliar to you is a must.

Growth is never-ending at Ironpaper and we understand that no one will ever know everything, so it is important that you want to continue to develop your skills for the lifetime of your career and not just to meet the minimum requirements. To encourage skill development within your first year we offer developmental opportunities including both HubSpot and Google certifications.

To read more about what key skills successful digital marketers, marketing managers, and content marketers need, check out our blog article "Key Skills for a B2B Marketing Career."

"Ironpaper embraces creativity and encourages everyone to share their ideas openly. I have never felt more seen than I do here, and I could never imagine working anywhere else."

IRONPAPER RESEARCH

Only 8.2% of B2B Leaders Feel They Have Very Effective Messaging

See how your company stacks up in Ironpaper’s latest research report

Tel 212-993-7809

Ironpaper ®
10 East 33rd Street
6th Floor
New York, NY 10016
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Grow your B2B business boldly. Ironpaper is a B2B marketing agency. We build growth engines for marketing and sales success. We drive demand generation campaigns, ABM programs, B2B content, sales enablement, qualified leads, and B2B marketing efforts.

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