Client Services Director - Remote

We are hiring a full-time Client Services Director.

Is this the perfect role for you?

The CSD will serve as the main point of contact for clients across our supporting service lines, beginning with Enterprise Platform Services (EPS). They must be able to articulate our mission, vision and value throughout each phase of the projects they are involved in, with all initiatives laddering up to our core service of marketing. 

In this role, your duties include fostering positive client relationships while earning trust, ensuring you can negotiate on behalf of the business. To be successful you will need to ask detective-like questions to get to the root of any issue, provide options to our clients so that they feel heard, while guiding the team on how to deliver quality work that meets business objectives. 

Our goal is to provide our clients with a first class customer experience from the moment they sign their contract with us. The CSD will be the person responsible for delivering this level of client service.

Fundamental Capabilities:

  • Must be able to work full-time remote within the US from 9 am to 6 pm EST
  • Must have previous experience managing others
  • Highly experienced with client consulting and/or client success management
  • Agency experience is required
  • Excellent articulation skills, including value propositions
  • Negotiation skills and expectation setting
  • Analytical mindset
  • Understanding of B2B marketing
  • Must be able to translate marketing automation tool(s), (such as Hubspot, Salesforce, Marketo, Eloqua, etc) into business value 
  • Very organized and have project managed

Benefits

  • 401(k) Benefit with matching to 4%
  • Health Insurance options with generous employer contributions
  • No-cost dental and vision insurance for you
  • Unlimited Paid Time Off
  • Flexible Fridays
  • And more!

 

Apply For The Position

team-ironpaper

Your Day-to-Day:


  • Build a knowledge of all of our service offerings, and our agency differentiators
  • Create milestone moments with our clients, mapping value and keep clients informed on progress
  • Managing client requests, utilizing options strategy to negotiate
  • Partner with service line leaders to ensure quality in our work output (EPS, Web, and Analyst teams)
  • Assist team members in documentation, ensuring Ironpaper’s value is clearly articulated in every client touch point
  • Identifying potential client concerns and facilitating proactive intervention steps
    • Manage a team of contributors
    • Keeping track of new services Ironpaper offers, and practicing articulation of our value with the Growth team


    ironpaper-team-marketing-planning-session3

 

Extra Credit:

  • You have a deep understanding of technology solutions
  • You have sales experience
  • You've project managed with Scrum methodology
  • You have been a Salesforce or Hubspot Admin


 

 

 

 

 

Our ideal candidate is great at building and sustaining relationships. Is obsessed with learning, and inherently kind.

You can make a great value proposition.  You understand the needs of the clients while being able to set reasonable expectations. 

You are a  story teller. You have a growth mindset.

Learning & personal development for this role:

If you are an individual that embodies a passion for continuous learning and personal/professional growth, we are looking for you! Ironpaper's methodologies relate to all aspects of your career with us, so the willingness to grow in a company culture that may be unfamiliar to you is a must. 

Growth is never-ending at Ironpaper and we understand that no one will ever know everything, so it is important that you want to continue to develop your skills for the lifetime of your career and not just to meet the minimum requirements. To encourage skill development within your first year we offer developmental opportunities including both HubSpot and Google certifications.

To read more about what key skills successful digital marketers, marketing managers, and content marketers need, check out our blog article "Key Skills for a B2B Marketing Career."

"Ironpaper has a way about embracing creativity and encouraging everyone here to share their ideas and perspectives openly. I have never felt more seen than I do here, and I could never imagine working anywhere else."

Tel 212-993-7809  

Ironpaper ®
10 East 33rd Street 
6th Floor
New York, NY 10016
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Ironpaper - B2B Agency

B2B Marketing and Growth Agency.

Grow your B2B business boldly. Ironpaper is a B2B marketing agency. We build growth engines for marketing and sales success. We power demand generation campaigns, ABM programs, create B2B content, strengthen sales enablement, and improve B2B marketing efforts.

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