January 01, 2014
Marketers often use key performance indicators (KPI) to measure the effect of their efforts. KPIs are metrics that help analyze and report on website and marketing campaign performance. Leads and sales are deep KPIs that also demonstrate a return on investment. When determining whether you should track lead generation vs sales, you will need to understand your sales process to make an appropriate determination.
Not all organizations can use sales as a KPI. Some sales cycles are too complex, interconnected or long for a single web transaction. B2B sales cycles, for example, are often longer than B2C and require a more immediate metric to determine the effect of a campaign. Leads are perfect for many such organizations. Generating a lead is a major step towards completing a sale.
A lead is a demonstration of interest in a brand, product or service. A prospect who has encountered a brand or message and decided to provide their contact information in exchange for content or an offer (whitepaper, demo or pricing information) can be considered a lead.
Above is an image of a Salesforce CRM report. The sales lifecycle can be tracked using an enterprise CRM or a marketing automation system--most often in combination with both. Simple KPIs can be measured with a web analytics tool like Google Analytics. For closed loop marketing there are tools that help close the gap between website activity and activity within the sales process. These tools are commonly referred to as marketing automation systems--examples include Hubspot or Marketo. Marketing automation can help with up-sell activity and post-sale customer engagement as well as pre-sale.
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